These general terms govern use of this website and enquiries or bookings with Entertainworx. A signed quotation, proposal or booking confirmation may contain event-specific terms and will prevail if there is a direct conflict.
1. Website use
You may use this website for lawful personal or business enquiries. You may not interfere with its operation, attempt unauthorised access, introduce malicious code, scrape personal information, impersonate another person or use its content unlawfully.
Information on the website is general and may change. Event availability, pricing, equipment, performers and packages are confirmed only in writing.
2. Quotes and bookings
- An enquiry does not reserve a date.
- A quotation is valid for the period stated in it and is based on the information supplied.
- A booking is confirmed only when Entertainworx issues written confirmation and any acceptance, deposit or documentation stated in the quotation has been received.
- Any balance must be paid by the date stated in the confirmed booking terms.
- Additional hours, equipment, travel, venue requirements or services requested after confirmation may be quoted separately.
Prices are expressed in South African rand unless stated otherwise. The quotation will indicate whether applicable taxes, travel, accommodation or third-party costs are included.
3. Client and venue responsibilities
The client must provide accurate event details, a safe and suitable performance area, reasonable access for setup and removal, reliable electricity where required, and timely venue rules or technical restrictions. The client is responsible for obtaining venue permissions and ensuring guests do not damage or interfere with equipment.
Entertainworx may stop or modify performance where safety, unlawful conduct, abusive behaviour, severe weather, electrical hazards or venue conditions create a material risk. We will act reasonably and, where practical, consult the client or venue first.
4. Changes, postponement and cancellation
Requests to change a date, venue, duration or scope must be made in writing and are subject to availability and any resulting cost. Cancellation and postponement consequences, including treatment of deposits and committed third-party costs, will be those stated in the accepted quotation or booking confirmation and must be applied consistently with the Consumer Protection Act and other applicable law.
No fixed cancellation percentage is published here because event scope and advance commitments differ. Your event-specific quotation should state the applicable amounts before you book.
Events beyond reasonable control
Neither party is liable for delay or failure caused by circumstances genuinely beyond reasonable control. The affected party must communicate promptly and both parties should first try to reschedule or agree a fair alternative, subject to costs already irreversibly incurred and applicable consumer law.
5. Service standards and liability
Entertainworx will perform confirmed services with reasonable care and skill. Nothing in these terms excludes rights or remedies that cannot lawfully be excluded under the Consumer Protection Act 68 of 2008 or other applicable law.
To the extent legally permitted, Entertainworx is not responsible for indirect or consequential loss, venue failures, interrupted utilities, third-party acts, inaccurate client instructions or circumstances outside reasonable control. Any lawful limitation in an event-specific agreement must be fair, reasonable and brought to the client’s attention.
6. Intellectual property, requests and event media
The Entertainworx name, website design, original copy and owned media may not be reproduced commercially without permission. Third-party music, trademarks and platform content remain the property of their respective owners.
Music requests are considered within the agreed event style, timing, availability and professional judgement of the DJ. Entertainworx will not knowingly play unlawfully supplied material.
Event photographs or recordings will be used for marketing only where Entertainworx has an appropriate basis to do so, taking account of contracts, notices, consent and privacy rights. Concerns may be sent to our privacy contact.
7. Website disclaimer
We take reasonable care to keep this website accurate and available, but do not warrant uninterrupted access or that every item is error-free. External links are provided for convenience; Entertainworx does not control third-party sites or their privacy practices. Website content is not professional, legal or financial advice.
8. Complaints, disputes and governing law
Please send a service complaint promptly to Graeme@entertainworx.co.za with the booking reference and relevant details. We will attempt to resolve it in good faith.
These terms are governed by South African law. The parties consent to the jurisdiction of competent South African courts, without limiting a consumer’s right to approach the National Consumer Commission, a consumer tribunal, ombud or other body with lawful jurisdiction.
Contact
Entertainworx · Johannesburg, Gauteng · +27 72 360 5751 · Graeme@entertainworx.co.za